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Privacy Policy

ALASTIN Skincare | Privacy Policy

Last Revised: April 16, 2021.

Alastin Skincare provides this Privacy Policy to inform you of our policies and procedures regarding the collection, disclosure, and use of information that you provide to us on our Website and our other Services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We reserve the right to revise this Privacy Policy at any time.

When we make revisions, we will post them on the Services and update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are significant, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the first page of the Website. Revisions will be effective immediately upon posting.

By using the Services you agree to our processing of your information as set forth in this Privacy Policy now and as amended by us.

In conjunction with this Privacy Policy, you should also review our Terms of Use located here for a more complete understanding of the rules governing our Services. Capitalized terms not defined in this Privacy Policy have the meanings set forth in the Terms of Use.

 

INFORMATION COLLECTION AND USE

Personal Information

We may collect the following categories of personal information about you through the Website, including but not limited to:

  • Contact Information such as your name, email address, postal address and phone number

  • Unique identifiers such as user name, account number and password

  • Billing Information such as credit card number and billing address

  • Preferences information such as product wish lists, marketing preferences, and order history

We may also obtain information about you from other sources, including commercially available sources, such as social media platforms, data aggregators and cooperatives and public databases. We may combine the information we receive from and about you, including the information you provide to us, with information we receive from third parties, information we automatically collect (as explained above) and information provided or collected offline including when you use the Services.

We also automatically gather information about your computer or device from which you access the Services, such as your computer operating system type, browser type, browser language, IP address, time and date of visit, referring/exit pages and operating system and information about your use of and actions on the Site.

When purchasing Alastin Skincare online through alastin.com, you are asked to select your Alastin authorized physician’s office. By selecting your physician, you authorize Alastin to share your product purchasing information with that selected physician in order to maintain the important physician-patient relationship.

We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.

We use the information we collect to:

  • Administer your account

  • Operate, maintain and improve our products and services including the Services

  • Process and deliver contest entries and rewards

  • Process and fulfill your order

  • Send you information regarding your order including confirmations and invoices

  • Communicate with you, including by sending you marketing emails, about promotions, upcoming events and other news about products and services offered by us and our selected partners

  • Provide you with support

  • Improve our Services and marketing efforts

  • Conduct research and analysis

  • Display content based upon your interests

  • Respond to your questions and communications

To review and update your personal information to ensure it is accurate, contact us at the address listed at the bottom of this Privacy Policy.

 

Web Tracking Technologies

We may use cookies, web beacons, pixel tags or other technologies to automatically collect certain information when you use our Services, or interact with our emails on or from our Services or other websites. This information may include your IP address, browser type, geolocation data, unique user ID, cell phone model, operating system and carrier, and Internet Service Provider. We also may collect information about your use of our Services, such as the number of times you return or visit the Services, whether you click-through, open, or forward links, emails, and ads, the URLs and webpages you've visited, sections of or content on pages of the Website on which you click or in which you are interested, the number of times you visit each webpage, what downloads and/or search queries you have made, how long you spent on particular sections of the Website and on the Services generally, and other website usage data. These technologies (including cookies on the Website) allow us to keep track of your order as you shop on our Services, recognize registered users when they visit, and provide registered customers with information and advertising that is more relevant to them. If you register with or order from us, we may use cookies or other technology to monitor and maintain information about how you use our Services and what you buy. If you do not register with or order from us, we may monitor and maintain information about your use of the Website in order to improve your shopping experience and provide you with more relevant products, content and advertising.

Cookies are small text files of information stored by the Internet browser on your computer's hard drive. Our cookies do not collect personal or confidential information and are not spyware. We may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.

[Web Beacons]

Our Services contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We may use a third party to gather information about how you and others use our Services. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our Services are used.

We may partner with third party ad network(s) to either display advertising on our Services or to manage our advertising on other websites. Our ad network partner(s) may use cookies and/or web beacons to collect information about your activities on our Services and other websites to provide you with targeted advertising based upon your interests.

Our system may not respond to Do Not Track requests or headers from some or all browsers.

We may also use services hosted by third parties, such as Google Analytics and Google Tag Manager, web analytics services provided by Google, Inc. (“Google”), to assist in providing the Services. Google Analytics and Google Tag Manager use cookies to help us analyze how users use the Services. The information generated by the cookie about your use of the Services (including your IP address) will be transmitted to, and stored by, Google on their servers. Google will use this information for the purpose of evaluating your use of the Services, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Services. By using these Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

TARGETED ADVERTISING

Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. We may work with third parties by placing or accessing cookies in your browser when you visit this, or other, websites and thus being able to better serve you relevant, targeted advertising to you based on your viewing history.

 

INFORMATION CHOICES AND CHANGES

Our marketing emails tell you how to stop receiving or “opt-out” of receiving our newsletter or marketing emails. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts, our business dealings with you and other information regarding your use of the Services.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Website works for you.

INFORMATION SHARING

We do not sell your personal information but may share your personal information with third parties only in the ways that are described in this Privacy Policy, including as updated from time to time.  

We may share your personal information upon your direction or with your consent. For example, you may direct us to share personal information with others for their own marketing uses.

We share the following categories of personal information for a business purpose (as we have done over the past 12-months):

  • Identifiers;

  • Payment information;

  • Commercial information;

  • Internet or other electronic network activity information; and

  • Inferences.

 

We may share those categories of personal information with companies to provide us the following business purposes: services to help us in the operation of our Services or with our other business activities such as shipping your order or offering customer service. Such sharing includes:

  • Maintaining and servicing accounts;

  • Processing and fulfilling orders;

  • Processing payments;

  • Providing customer service;

  • Providing marketing and advertising services; and

  • Providing analytics services.

 

We may also share your personal information to: 

  • Protect our rights and property as well as those of our agents, customers, and others. This includes enforcing our Terms of Use, policies and agreements; 

  • Protect the safety of our employees and agents, our customers, or any person;

  • When requested by government or law enforcement officials;

  • Respond to claims, legal process (including subpoenas); and

  • Prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with the law. 

 

We may share de-identified information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date or other aggregated usage data) with third parties such as advertising partners. This information does not directly personally identify you or any user.  

Alastin Skincare may share some or all of its assets, including your personally information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You acknowledge that such transfers may occur, and that any acquirer of Alastin Skincare or its assets may continue to use your personal information as set forth in this Privacy Policy.

 

YOUR CALIFORNIA PRIVACY RIGHTS

California residents have the following rights subject to verification and applicable law.

The right to request a copy of the information we have collected about you over the past 12 months, including:

  • The categories of personal information we have collected about you;

  • The categories of sources from which the personal information is collected;

  • The business or commercial purpose for collecting your personal information;

  • The categories of third parties with whom we have shared your personal information; and

  • The specific pieces of personal information we have collected about you.

 

The right to request that we delete the personal information we have collected from you, except when the information is necessary for us or a third party to do any of the following:

  • Complete your transaction;

  • Provide you a good or service;

  • Perform a contract between us and you;

  • Protect you against security breaches and fraudulent activity (and prosecute those responsible for engaging in such acts);

  • Detect and fix bugs in our system;

  • Protect your (and other users’) free speech rights;

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;

  • Comply with a legal obligation; or

  • Make other internal and lawful uses of your information that are compatible with the context in which you provided it.

 

The right not to be discriminated against for exercising either of the rights above.

To request a copy of your information or to request that we delete it, please submit a request through the contact form here.

 

California residents may also:

  • Request information about our disclosure of personal information to third parties for their direct marketing purposes, or to choose to opt out of such disclosure. To make such a request, please write to us at the address below.

  • If you are under 18 years of age, at any time request that we delete information or remove content you have provided to us or posted on our Services. Please contact us at the information below for our assistance, including to request removal of your information or content. Note that the removal of information or content may not ensure complete or comprehensive removal of that information or content posted through the Services.

MOBILE MARKETING MESSAGES

ALASTIN Skincare® offers its customers mobile alerts regarding marketing messages by SMS message (the "Service") on 70631. By participating in the Service, you are agreeing to these Terms and to the privacy policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service starts, you will need to agree to these Terms. ALASTIN Skincare® reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  1. Authorize ALASTIN Skincare® to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).

  2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.

  3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

  4. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact our Customer Service team at cs@alastin.com.

To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

Content You May Receive

Once you affirm your choice to opt-in to the Service on 70631, your message frequency may vary.

You may receive alerts about: 

  1. Promotions

  2. Product launch announcements

  3. Cart reminders 

Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. ALASTIN Skincare® may add or remove any wireless carrier from the Service at any time without notice. ALASTIN Skincare® and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from ALASTIN Skincare®, text the word STOP to 70631 any time or reply STOP to any of the text messages you have received from ALASTIN Skincare®. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that ALASTIN Skincare® and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from ALASTIN Skincare® through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.

Questions

You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can also contact us at cs@alastin.com.

Changes to Terms

These Mobile Terms and Conditions are subject to change at any time without notice.

CHILDREN'S PRIVACY

We do not intentionally collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen (13) you should not register, order, purchase or provide information to or from Alastin Skincare. If you have knowledge that a child under the age of thirteen (13) has submitted Personal Information to us, please email us and we will remove that child's personal information from our files.

CORRECT YOUR PERSONAL INFORMATION OR DISABLE YOUR ACCOUNT

You can access, correct, or update your Personal Information to prevent any future purchases through that account by logging into your account here or by contacting us through our contact information linked below.  Do not email us your credit card information. To cancel your online account, please contact us by using the contact form or information provided here

SECURITY

The security of your personal information is important to us. When you enter sensitive information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We will not store your complete credit card information on our servers, but will only use an incomplete identifier (e.g., last four digits of your credit card number) to identify your Account. Any complete credit card information you choose to store in connection with your Account will be stored by our third party payment processing service providers such as Metrics Global.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Services, you can contact us at the link shown at the bottom of this Privacy Policy.